FAQ’s

Frequently asked questions

Q: How can I get the most out of my physical therapy experience?

There are several ways to improve your experience with physical therapy, but it all begins prior to your initial evaluation.

First, we encourage you to make a list of any questions you may have to ensure the time with your therapist is used most efficiently.

Second, write down any symptoms you may be experiencing, and for how long. Start with the most bothersome: is it better or worse with certain activities or movements? Is it more noticeable in the morning? Late in the evening? Is it aggravated by rest or lying down?

Third, ensure you have key information about your medical history. If you feel you may need assistance or would like a family member to accompany you (take notes, remember details, etc.), please do.

Fourth, show up early! We want to ensure you get as much face-time with your therapist as possible which begins at the top of the hour.

Lastly, ensure you are dressed properly for your appointment. Try to stay away from tight-fitting or formal clothing. You should be able to move easily and have closed-toe shoes.Our goal is to ensure you get back to the full joy of living. Let us work with you to provide the best therapy experience we possibly can.

Q: Do I need a referral to receive therapy services?
A: In order to have an insurance company cover your physical therapy treatments, most will require a physician’s referral. To be sure, we recommend contacting your insurance company directly.

Q: What is Manual Therapy?
A: This is a term for specialized Manual (hands-on) treatment techniques which aim to address the primary cause of dysfunction and pain. Manual Therapy can address problems with joint alignment, muscle tightness, nervous tissue restrictions, and fascial (connective tissue) tightness. Treatment can be extremely gentle or more aggressive, depending on the patient and his/her needs. All of our Physical Therapists are skilled in Manual Therapy. Brochures detailing each technique utilized by our therapists are available at the reception office or at our services link.

Q: How should I dress?
A: Please come to your therapy session dressed in non-binding clothing and comfortable shoes.

Q: What does a treatment session entail?
A: The initial Physical Therapy visit typically takes about one hour and involves a comprehensive evaluation. Treatment may include Manual Therapy, muscle retraining, exercise programs, balance training, gait training, adjustments of canes or walkers, and modalities. Exercise programs vary, depending on the needs and abilities of the patient. Programs may include range of motion, strengthening, muscle re-education, and aquatic or sport-specific exercises. We also educate our patients on proper posture, body mechanics, and ergonomics (work station adjustments).

Q: Which Insurance companies cover Physical & Occupational Services?
A: Most companies do offer a benefit for Therapy. The benefit allowance may vary according to the type of policy plan. Contact your insurance company for complete details. We accept MOST insurance companies and are currently contracted with Blue Cross, Medicare, ODS, Pacific Source, Providence, Providence Preferred, and SAIF.

Q: What does Physical Therapy cost?
A: Mountain Valley Therapy seeks to provide quality care to all patients. Treatments can still be obtained without insurance. Please call the billing department for all payment options.

Q: What is Direct Access?
A: Physical Therapists who are licensed in Oregon can legally treat patients without a Physician’s referral. This is called Direct Access. Mountain Valley Therapy offers Direct Access Physical Therapy treatment. This can reduce the time it takes you to be seen by a Physical Therapist so you can feel better, sooner. We can keep your primary care physician up-to-date on your treatment, even if he/she did not refer you to therapy. Some insurance, such as Blue Cross, will pay for direct access physical therapy treatments. Our billing department will be happy to check to see if your insurance carrier covers direct access. We can keep your primary care physician up to date on your treatment, even if he or she did not refer you to therapy.

Q: Do you offer other services?
A: At Mountain Valley Therapy, we offer all inquiring patients a free consultation with a Licensed Physical or Occupational Therapist to determine if Physical or Occupational Therapy will help to relieve the problem.

Free Consultation

Are You Tired of Not Feeling Well?

Unsure if physical therapy is the right choice for you? Contact us for a free consultation with one of our licensed Physical Therapists.

Let us help you get back to the full joy of living!

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Hours/Contact/Payments

Monday - Thursday: 7:00 am - 5:30 pm
Friday: 7:00 am - 4:00 pm
2519 Cove Avenue
La Grande, OR 97850
(541) 962-0830 - Office
(541) 975-2720 - Fax

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